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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jason Crockarell

May 29, 2026

5  out of  5
rating by Jason Crockarell
"Scott and his team have been awesome to work with and give me a real peace of mind for my family. I strongly endorse Scott to anyone looking for a provider. He be and his team consistently go above and beyond."
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Misty Woodford

May 22, 2026

5  out of  5
rating by Misty Woodford
"So thankful for Scott and his team being diligent and efficient getting multiple products quoted for our family in both TN and AL. Great service and competitive pricing."
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Alise Marsh

May 22, 2026

5  out of  5
rating by Alise Marsh
"Rebecca is INCREDIBLE! I’m so thankful for her wisdom, counsel, and guidance as I’ve navigated all of our family’s insurance needs. She’s been there for every question and concern I’ve had. So thankful for her and the team at SF. They are wonderful to work with!"
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Jasmine Bear

May 22, 2026

5  out of  5
rating by Jasmine Bear
"We’ve been with Scott and the team for two years now and their service is great!! We work mainly with Rebecca and she is always so helpful and fast to respond!!"
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Erin Hurt

May 22, 2026

5  out of  5
rating by Erin Hurt
"Scott and his team are very responsive and professional!"
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Lunden Woods

May 15, 2026

5  out of  5
rating by Lunden Woods
"Scott and his staff are always super kind and helpful!! They are the best around if you ask me!😁"
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T Lusk

May 8, 2026

5  out of  5
rating by T Lusk
"No one in the business is better than the team at Scott Koon State Farm! These guys know their stuff and are always available for my questions. They work hard to make sure I have what I need, and they go above and beyond when it comes to customer service and care! You can't go wrong when you go with the team at Scott Koon State Farm!"
We responded:
"T! Thanks so much for the 5 star review. We really appreciate it. You’re easy to work with and we love working with you and your family. Please let us know if we can assist you with anything in the future. "
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Sierra Griffin

May 1, 2026

5  out of  5
rating by Sierra Griffin
"Scott has always gone above and beyond. He explains what we need and gets us great prices. He has been extremely patient with us through a claims process and advocated for us the entire way. Would definitely recommend!"
We responded:
"Sierra, thank you for taking time to give us a review. We genuinely love working with you and your family! We are passionate about educating customers and explaining things in plain terms. Please let us know if you need anything or if we can help in any way. "
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Barrera Family

May 1, 2026

5  out of  5
rating by Barrera Family
"Scott Koon creates an incredible experience from customized insurance quotes, not being a pushy "car salesman" and TRULY caring for his people. I HIGHLY advise using Scott Koon as you're insurance agent!"
We responded:
"Thanks for the kind words. We love working with the Barrera family, you guys are the best! We are here if you need us. Please let us know how we can be of service to you!"
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Elias Castillon

May 1, 2026

5  out of  5
rating by Elias Castillon
"Rebecca and Scott are amazing to work with! They genuinely care and go above and beyond. Highly recommend them!"
We responded:
"Elias, we really appreciate you taking the time to leave us a review. It’s been a genuine pleasure to work with you for the past few years. We look forward to working with you in the future. "
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Kileigh Jones

May 1, 2026

5  out of  5
rating by Kileigh Jones
"Best office ever!"
We responded:
"Kileigh, you are such a pleasure to work with. Thank you for the kind review. Please reach out if you need anything in the future!"
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Madeline Jackson

April 29, 2026

5  out of  5
rating by Madeline Jackson
"Rebecca rocks it❤️"
We responded:
"Hey Madeline! Thanks for taking the time to leave a review. We’re so glad you like working with Rebecca. She takes pride it helping others and providing excellent service. Please reach out if we can ever help in the future. "
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Ford Smith

April 17, 2026

5  out of  5
rating by Ford Smith
"I worked with Sterling Rich to gather several insurance quotes, and he showed incredible patience throughout the entire process. He put in the effort to find the ideal policies for me and my family, truly going the extra mile. He genuinely cared about helping us save money while still securing the best coverage. He outperformed every quote I’d received before. Outstanding service—I highly recommend him."
We responded:
"Hey Ford! I’m so glad Sterling took great care of you. We strive to make the process as simple as possible and to find the best polices for you. Thanks for taking the time to write this review!"
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Jose Antonio Garro

April 16, 2026

5  out of  5
rating by Jose Antonio Garro
"Great Customer service"
We responded:
"Jose, thank you for the 5 star review! We strive to provide great customer service and I’m glad to know that came through. If we can help we anything in the future, please reach out and let us know. "
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Joe Roland

March 27, 2026

5  out of  5
rating by Joe Roland
"Did a fantastic job helping me with my insurance needs highly recommended"
We responded:
"Hey Joe, thanks for the 5 star review! So glad you had a great experience. Please let us know if we can halo on any way. "
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Maisa Kurdi

March 24, 2026

5  out of  5
rating by Maisa Kurdi
"Sterling is fantastic ! They are very knowledgeable , professional , quick to respond and genuinely care about their client ."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you found Sterling knowledgeable, professional, and attentive. We truly appreciate your support and look forward to continuing to serve you!"
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Kassie Denney

March 13, 2026

5  out of  5
rating by Kassie Denney
"Amazing and personalized customer service!"
We responded:
"Thank you Kassie for the kind words and the 5 star review! We love working with you. Reach out if we can help in any way!"
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Lisa Overstreet

March 12, 2026

5  out of  5
rating by Lisa Overstreet
"I had a great experience with State farm. Scott Koon is the man to talk to. He was so helpful and patient with me. I would recommend State Farm to anyone looking for really good insurance. Thanks to Scott and David for helping us out.!👍"
We responded:
"Thank you for the great review! I’m so glad you had a positive experience winding with Scott and David. At Scott Koon State Farm we strive hard to provide helpful, patient service and make sure every customer understands their insurance coverage. We truly appreciate your recommendation and are grateful you chose our team to help protect what matters most!"
Profile photo of Lee Overstreet

Lee Overstreet

March 12, 2026

5  out of  5
rating by Lee Overstreet
"My wife and I wanted to tweak our Life Insurance needs. David and Scott handled everything promptly and professionally. If you are looking to add or modify your coverage, you should definitely give them a call!"
We responded:
"Thank you for the 5 star review! I’m glad David was able to help you and your wife adjust your life insurance coverage quickly and professionally. At Scott Koon State Farm, we work hard to make reviewing and updating your insurance, simple and straightforward. We appreciate the recommendation and are always here to help!"
Profile photo of Joshua Ledden

Joshua Ledden

March 4, 2026

5  out of  5
rating by Joshua Ledden
"I spoke with Sterling over the phone today, and he was very helpful in explaining the insurance policy. He took the time to answer my questions and made everything easy to understand."
We responded:
"Thank you for the kind review! We are glad Sterling was able to clearly explain your insurance policy and answer all your questions. At Scott Koon State Farm we always aim to make insurance simple and easy to understand. We appreciate you trusting our team to help with your coverage. "
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Patricia Hulsey

March 4, 2026

5  out of  5
rating by Patricia Hulsey
"Been with Scott for almost 12 years and his office always responds quickly and thoroughly. Explaining everything simply and in detail would definitely recommend awesome insurance company ,office and coverage ."
We responded:
"Thank you for your loyalty over the past 12 years! We truly appreciate you trusting Scott Koon State Farm for your insurance needs. Our goal is always to respond quickly, explain coverage clearly, and make the insurance process as simple as possible. We are grateful for your recommendation and look forward to serving you for many years to come!"
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Nicholas Coomer

February 19, 2026

5  out of  5
rating by Nicholas Coomer
"I have been using Scott at State Farm since 2016 and have always had an exceptional experience. I mainly work with Rebecca at Scott's office and she makes insurance feel easy. I know I can reach out at any time and whatever I need help with is taken care of immediately with my best interest in mind. Everyone says to "shop around" when it comes to insurance, but the quality of care Scott and his staff provide makes the decision easy for me."
We responded:
"Thanks for the kind words Nicholas! And thanks for trusting us for the last 10+ years! Rebecca does a great job taking care of our customers and we’re glad she’s made the process simple and responsive for you. Our goal is to always provide the kind of service that makes protecting your family and assets easy. We’re grateful to have you as part of our Agency family!"
Profile photo of Meaghan Corrigan

Meaghan Corrigan

February 19, 2026

5  out of  5
rating by Meaghan Corrigan
"I worked with Sterling Rich to get multiple quotes and he had so much patience with me and worked very hard to find the perfect policies that worked for me and my family. He went above and beyond and really cared about saving us money and at the same time getting us the best policies. He beat all other quotes I have previously gotten and have had. A+++ service and I highly recommend."
We responded:
"Meaghan, thank you for taking the time to give us a review! I’m so glad you had a good experience with Sterling. We are so glad to be able to serve you!"
Profile photo of Meg C.

Meg C.

February 19, 2026

5  out of  5
rating by Meg C.
"I worked with Sterling Rich to get multiple quotes and he had so much patience with me and worked very hard to find the perfect policies that worked for me and my family. He went above and beyond and really cared about saving us money and at the same time getting us the best policies. He beat all other quotes I have previously gotten and have had. A+++ service and I highly recommend."
We responded:
"Meg, thank you for the 5 star review! We’re so glad you had a great experience working with Sterling. He truly cares about helping families understand their options and finding the right coverage at the best value. We appreciate you trusting our team to help protect what matters most, and we’re grateful for your recommendation! "
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Lita Bush

October 9, 2025

5  out of  5
rating by Lita Bush
"I have been with Scott at State Farm since 2011. And have always received professional and courteous assistance. Scott and his staff our the best and they will continue to have my business."
We responded:
"Thank you so much, Lita! We truly appreciate your loyalty and kind words. It’s been an honor to serve you since 2011, and we’re grateful for the trust you’ve placed in our team. We’ll always be here to provide the professional and friendly service you’ve come to expect!"