State Farm® Insurance Agent Scott Koon
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Matthew Menard
June 24, 2025
5
out of
5
rating by Matthew Menard
"Our family is so grateful to have Scott and his team one phone call away! They eager to help with any of our needs and do so in a way that doesn’t make you feel like a nuisance. Cannot recommend Scott and his office enough!"
We responded:
"Matt thanks so much for the kind words! You and your family are so great to work with. Please let us know if we can ever do anything for you. "
Jeff Helton
June 14, 2025
5
out of
5
rating by Jeff Helton
"Fantastic agent. Great staff. Super fast response time."
We responded:
"Thank you so much Jeff! We truly appreciate your kind words. I’m glad to hear that you had a great experience and our response time met your expectations. It’s a pleasure to serve you and your family!"
Shanna Scrimpshire
June 13, 2025
5
out of
5
rating by Shanna Scrimpshire
"Scott Koon and his entire team are amazing! They took the time to meet our insurance needs. They are always super helpful and quick to respond. They truly care about their clients. The best!"
We responded:
"Shanna! You and your family are so easy and fun to work with! Thank you for the kind words. "
Kati Hereford
November 27, 2024
5
out of
5
rating by Kati Hereford
"Scott Koon is fantastic to work with and very helpfull!"
We responded:
"Kati!!! You are so fun to work with. I really appreciate you taking the time to leave us a review. Reach out if we can help with anything!"
Laura Jean Johnson
September 10, 2024
5
out of
5
rating by Laura Jean Johnson
"We’ve loved working with Scott and Rebecca for financial services through State Farm. They have both guided us with excellence and knowledge, making us comfortable and confident in our decision to move our investment accounts to State Farm!"
We responded:
"Laura, thank you for your wonderful review! I'm glad to hear that you’ve had a positive experience working with Rebecca and me. We strive to provide knowledgeable and excellent guidance, and it’s great to know you feel comfortable and confident with your investment decisions. If you have any further questions or need assistance, please don't hesitate to reach out. - Scott Koon - State Farm Insurance Agent, Franklin, TN"
Sharon Smith
September 1, 2024
5
out of
5
rating by Sharon Smith
"Scott and his team are always quick to respond, helpful and the annual review of my policies is always very helpful"
We responded:
"Sharon, thank you for your wonderful review! I'm glad to know that our team's quick responses and annual policy reviews have been helpful to you. We appreciate your trust and look forward to continuing to assist with your insurance needs. - Scott Koon - State Farm Insurance Agent, Franklin, TN"
Denny England
August 21, 2024
5
out of
5
rating by Denny England
"Excellent customer service and friendly staff. Very professional. Outstanding follow up. Highly recommended."
We responded:
"Thank you, Denny, for your positive feedback. I'm glad you found our customer service and staff to be professional and friendly. We appreciate your recommendation and look forward to assisting you with any future needs. - Scott Koon - State Farm Insurance Agent, Franklin, TN"
Stephanie Hurt
August 1, 2024
5
out of
5
rating by Stephanie Hurt
"Scott is a fabulous agent. He and all the people that work with him are so responsive!"
We responded:
"Hey Stephanie, thanks a bunch for the awesome review! I'm so happy to hear that you find our team responsive and fabulous! If you ever need anything, we're always here to help! - Scott Koon - State Farm Insurance Agent, Franklin, TN"
Cody Cantabrana
April 9, 2024
5
out of
5
rating by Cody Cantabrana
"When it comes to insurance providers, I always felt indifferent. That is, I need insurance that will do the job when it comes to protecting/covering x. Whether it is this or that provider, I did not really care. However, my experience with Scott Koon at State Farm in Franklin has changed my tune. Scott is personable, knowledgeable, and seems like he actually cares about finding me the best deals and coverage. Thanks to Scott, I no longer feel indifferent. Highly recommend."
We responded:
"Cody, thank you so much for taking the time to share your experience! I'm thrilled to hear that I was able to make a positive impact on your perception of insurance providers. Ensuring my clients feel valued and well-protected is always my top priority, and I'm glad that my efforts in providing personalized service and finding the best deals and coverage for you have made a difference. Your recommendation means a lot to me, and I'm honored to have had the opportunity to assist you. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. I'm here to help. Thanks again for choosing State Farm and for your kind words! - Scott Koon - State Farm Insurance Agent"
John Simons
April 5, 2024
5
out of
5
rating by John Simons
"Scott has been the absolute best! He's the type of guy that comes over to help us after we had a water pipe break and needed to clear everything out of the room. He literally did that. Our family is so grateful for Scott and how he's treated us since we moved here last year."
We responded:
"John, thank you for sharing your feedback! Providing exceptional service to you and your family is a top priority for us, and we are grateful for the opportunity to be there for you. If you ever need further assistance, please don't hesitate to reach out. Scott Koon - State Farm Insurance Agent, Franklin, TN"
Mayte Casella
February 19, 2024
5
out of
5
rating by Mayte Casella
"Best agent ever. Met with each of our new drivers and detailed what to do for: 1) new drivers 2) friends in car 3) distracted driving 4) what to do in a loss 5) gave personal contact info. to call for any questions or help any time. Then at auto claim time- staff was responsive, helpful, and regularly keeps us informed on changes. You will not be disappointed with this business.."
We responded:
"Mayte, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Laura Riley
February 9, 2024
5
out of
5
rating by Laura Riley
"Scott and Cait are highly responsive and they were able to get my out of state policies transferred and set up seamlessly. Great team to work with!"
We responded:
"Laura, thank you for taking the time out of your day to leave us a review! We love hearing about how Cait provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Tonya Bowman
February 9, 2024
5
out of
5
rating by Tonya Bowman
"Cat is an exceptional insurance agent. She answered all of my questions with thorough knowledge. I opened auto, life, and renters policies and saved hundreds from what I was previously paying. Please call Cait for all of your insurance needs!"
We responded:
"Tonya, thank you so much for sharing your wonderful experience with Cat and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."
Larry Dvorin
February 8, 2024
5
out of
5
rating by Larry Dvorin
"Scott and Cait were great to work with. Not only did they save us a lot of money but their responsiveness and follow up was incredible, I highly recommend Scott and Cait!!"
We responded:
"Larry, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Cait was able to do just that for you! We appreciate you putting your trust in our office to help protect what matters most."
Donald Lovely
February 6, 2024
5
out of
5
rating by Donald Lovely
"Since day one I have had all my questions answered by Caitlin she is so sweet and has helped in many ways I appreciate her response time and her kindness I was trying to find someone else who had better rates and she was very helpful most places try and pressure you into new things but never once did Caitlin make me feel that way Great job Caitlin and i love youre customer service."
We responded:
"Thank you, Donald, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Caitlin, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Brian Koelsch
February 5, 2024
5
out of
5
rating by Brian Koelsch
"Scott's and his team were both knowledgeable and helpful with both my family's homeowners and automobile insurance needs. Having two sons, Scott helped make sure he found discounts appropriate to each of my boys."
We responded:
"Thank you for the wonderful review, Brian! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
Holly Bowman
January 29, 2024
5
out of
5
rating by Holly Bowman
"Scott and Caitlin are a fantastic team! They got me through my auto insurance issues and were able to get me a great bundled deal. 10/10 would recommend them to everyone!"
We responded:
"Holly, thank you so much for sharing your wonderful experience with Caitlin and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."
Stephanie Marvin
January 27, 2024
5
out of
5
rating by Stephanie Marvin
"We recently relocated to Tennessee and met with Rebecca from Scott’s team to talk auto and home insurance. Not only was Rebecca able to save us almost $100 a month but she also found major things that weren’t covered under our previous insurance company! Very knowledgeable, thorough, and helpful. I cannot recommend Rebecca and Scott’s team enough!"
We responded:
"Thank you, Stephanie, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Rebecca, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Bethany Gray
December 5, 2023
5
out of
5
rating by Bethany Gray
"Scott is such a a pleasure to work with!"
We responded:
"We are overjoyed by reviews like this, Bethany! Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
Mildred Smith
October 18, 2023
5
out of
5
rating by Mildred Smith
"My daughter and I are very pleased to have Scott Koon as our State Farm Insurance agent. Efforts were successful in getting us great auto and homeowners insurance premiums. The liability coverage also is just what we wanted at a price we can manage or afford. We appreciate the help that Ms. Rebecca Lusk gave us. She even spent her time on a Saturday to help us. We got an email today informing us that the agency was able to reduce our auto premiums even more. We are smiling from ear to ear. Thank you, Mr. Koon and Ms. Lusk."
We responded:
"Mildred, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
Tucker Watson
July 19, 2023
5
out of
5
rating by Tucker Watson
"Scott and his team are great! Very quick to respond and extremely thorough. Scott went to bat for us on a claim and really helped us navigate the process! Highly recommend if you're looking!"
We responded:
"Tucker, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Nathan McDivitt
June 5, 2023
5
out of
5
rating by Nathan McDivitt
"Scott Koon and his team are excellent! Always available to help, understanding to your situations, and will work on your behalf. He's a family man and makes sure to do what's best for your family."
We responded:
"Nathan, thank you! We appreciate your trust in us to take care of your insurance policies."
Jacob Haddad
June 2, 2023
5
out of
5
rating by Jacob Haddad
"Scott Koon is second to none! He and Rebecca were able to help my wife and I bundle all of our insurance and save us TONS on our monthly expenses! I highly recommend Scott & his team for any insurance needs."
We responded:
"Thank you for your review, Jacob! We greatly appreciate your kind words and recommendation. It's wonderful to hear that you had a great experience working with Rebecca and me to bundle your insurance and save a significant amount on your monthly expenses. We're thrilled to have been able to provide you with excellent service, and we're here for all of your insurance needs."
Jacob Scrimpshire
May 12, 2023
5
out of
5
rating by Jacob Scrimpshire
"Scott Koon is the best. I do not have to worry about if Scott is doing what is best for me and my family. I know that his heart for being in this business is to care for and help people. You can’t find a better one out there."
We responded:
"Jacob, thank you! We appreciate your trust in us to take care of your insurance policies."
Mick Rowland
May 11, 2023
5
out of
5
rating by Mick Rowland
"Scott and his team are awesome! They are attentive to customers' needs and work hard to meet those needs. I particularly like that they make sure you are adequately insured but do not try to oversell what is needed. They are forthright and honest. You won't find a more responsive and caring agent / team. Can't recommend them enough!"
We responded:
"Mick, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"